Frequently Asked Questions

For Veterinarians: Interested in Becoming a House Call Vet?

Heal House Call provides business, community, and operations support to independent house call veterinarians who want the freedom to:

• Set their own schedule and availability
• Define their own practice style and approach
• Build meaningful relationships with pets and families
• Enjoy the flexibility of mobile veterinary care

Is a House Call Visit Right for Me and My Pet?

House call veterinary visits are perfect for many situations and can provide a less stressful experience for both you and your pet.

House Call Visits Are Ideal For:

• Anxious pets: Who get stressed in clinical environments
• Multiple pets: In one household needing care
• Senior pets: Who have difficulty traveling
• Busy schedules: No waiting rooms or travel time
• End-of-life care: In the comfort of home
• Routine wellness care: Like vaccinations and check-ups
• Follow-up visits: And medication management

Pricing: Our pricing stays competitive with in-clinic costs, with transparent base visit fees discussed on each veterinarian's profile page. You can choose pay-per-visit flexibility or our $55/month wellness plan.

What Should I Expect During My Visit?

• Record Review: Your veterinarian will review your pet's medical records before arriving if they are available.
• Duration: Typical visits last approximately 45 minutes.
• Setting: Comprehensive examination in your pet's familiar environment.
• Care Plan: Personalized care plan discussion based on your pet's individual needs.
• Payment: Payment by credit card at the time of visit.
• Communication: Ongoing communication via phone, email, or text as needed.

During the Examination:

• Comfort: Your pet stays in familiar surroundings.
• Thorough Assessment: Complete physical examination.
• Individualized Care: Treatment plans tailored to your pet's specific needs.
• Real-time Discussion: Immediate consultation about findings and recommendations.
• Follow-up Planning: Clear next steps and communication preferences.

How Do I Schedule a Visit?

1. Find a veterinarian: Near you using our search functionality found at the top of each page.
2. Review their profile: Including services, availability, and base visit fees.
3. Log in or Register: You need to be logged in to schedule a visit.
4. Request a visit: Through the online booking system.
5. Wait for confirmation: Your vet will confirm the appointment or notify you if it cannot be confirmed (and why).
6. Prepare: Double check that all of your pet’s details are accurate.

Additional Scheduling Tips:

• Ensure there is a Heal veterinarian in your area before scheduling.
• Schedule directly from search results or a vet's profile page.
• You must be signed in and have created pet profiles to complete scheduling.
• Consider factors like specialty vs. general practice when selecting a veterinarian.

How Do I Reset My Password?

1. Go to the Pet Parent Sign In page.
2. Click the "Forgot Password" link.
3. Enter the email address associated with your account.
4. Check your email for reset instructions.
5. Follow the link to create a new password and log in.

How Do I Prepare for a House Call Visit?

1. Log in and navigate to "My Pets". Ensure the pets who will be seen have information that is up to date. You can edit their profiles by scrolling to the pet and clicking ‘Edit Profile’. Consider updating the below.
2. Complete the profile with:
   • Current medications and dosages
   • Previous medical history
   • Current symptoms or concerns
   • Behavioral notes
3. Request records from your previous veterinarian and have them sent to records@healhousecall.com.
4. Prepare your space have a quiet, well-lit area available for the examination.
5. Gather any medications or supplements your pet is currently taking.

How Do I Obtain My Pet's Medical Records, Vaccination History, and Wellness Reminders?

For Medical Records:

1. Ensure you are logged in to your account.
2. Navigate to the "My Pets" tab.
3. Scroll to the appropriate pet (Note: records are only available for pets who have had a Heal visit).
4. Look for the "Request Records" button (located under 'Edit' and 'Schedule Visit').
5. Click the button to request records.
6. You'll receive an email confirmation and follow-up with records within 24 hours.
7. For additional questions, reply to the confirmation email.

For Wellness Reminders:

1. Ensure you are logged in to your account.
2. Navigate to the "My Pets" tab.
3. Scroll to the pet you need reminders for.
4. Find the "Reminders" section (to the right on desktop, below pet info on mobile).
5. View upcoming reminders and export as PDF if needed.

How Do I Fill a Prescription?

Filling Prescriptions from Your House Call Visit:

1. Receive your prescription: Your veterinarian will provide you with a written prescription or send it electronically. You and your pet must have an established relationship prior to receiving a prescription. In many cases this means your pet needs to be seen by a vet in person.
2. Check your veterinarian's homepage: Many Heal vets provide a pharmacy link on their profile page for convenient online ordering.
3. Choose your pharmacy, you can fill prescriptions at:
   • Your Heal veterinarian's preferred online pharmacy (if available on their homepage).
   • Local veterinary clinics that dispense medications.
   • Compounding pharmacies (for specialized medications).
   • Online pet pharmacies (ensure they are legitimate and licensed).
   • Many human pharmacies (for certain medications pharmacies like Costco, Wal-mart, and major chains have very competitive pricing).
4. Provide prescription details: Give the pharmacy your written prescription or prescription number.
5. Verify medication details: Confirm the medication name, dosage, and instructions match what your veterinarian prescribed.
6. Pick up or receive delivery: Collect your pet's medication or arrange for delivery if available.

Important Prescription Information:

• Follow dosing instructions exactly as prescribed by your veterinarian.
• Complete the full course of medication, even if your pet seems better.
• Store medications properly according to label instructions.
• Check expiration dates before administering.
• Contact your veterinarian if you have questions about the medication or notice side effects.

Online Pharmacy Tips: When using online pharmacies, ensure they:

• Require a valid prescription from a licensed veterinarian.
• Are properly licensed and accredited.
• Provide customer service and pharmacist consultation.
• Store and ship medications properly.